What We Do

We employ stakeholder engagement and conflict management best practices and models to help our clients obtain the best and most sustainable solutions. We have found that our approach powerfully impacts organizational cultures and practices, as well as larger contexts involving adversarial stakeholder groups and controversial issues.

 

multiparty Stakeholder engagement

Specializing in Tribal Consultation, Defense, & Healthcare

Organizational collaborative strength/culture Design

Enterprise-wide, Departmental, or Team/Unit; Outsourced Ombuds Service

direct conflict resolution processes

Formal and Informal Workplace Mediation & Facilitation

Skills TRaining & Coaching

Collaboration Skills, Negotiation, Communication Skills, Conflict Management Skills, Mediation


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multiparty Stakeholder engagement solutions

Specializing in Tribal Consultation, Defense, & Healthcare

Studies increasingly support corporate financial performance benefits from improved relationships with stakeholders. Strategic planning based upon a collaborative and symbiotic view of the stakeholder environment is proven to critically affect sustainability of the project and the organization. Ultimately, corporate profitability and organizational sustainability and effectiveness are determined by the organization’s relationships with the communities it affects.

Strategic Stakeholder Engagement℠ (SSE) is a term describing the process of constructively engaging parties impacted by business/organizational decisions. This consultative-collaborative approach mitigates various types of business risk and expands opportunities for mutual gain.

SSES specializes in Tribal Consultation (involving energy/pipeline, utility, communication, infrastructure companies and/or government entities), and the Defense and Healthcare industries.

Read our information paper about Strategic Stakeholder Engagement℠.


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Organizational collaborative strength/culture Design

Enterprise-wide, Departmental, or Team/Unit; Outsourced Ombuds Service

We partner with organizational leaders to identify strategic and operational goals. Then, using multidisciplinary models and confidential interviewing techniques, we engage employees in goal-directed collaborative problem-solving. Our resulting recommendations give leaders access to knowledge and potential interventions not otherwise available. Our unique role as third-party neutrals, trusted by all sides, allows us to increase employee engagement, buy-in, and productivity. Employees enjoy an improved work environment and leaders enjoy measurable bottom-line results.


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direct conflict resolution processes

Formal and Informal Workplace Mediation & Facilitation

Mediation is a proven process to resolve conflicts of all types, in any environment, and between any number of parties. Because agreements reached through mediation are achieved collaboratively and address the interests of all the parties, the solution is almost always significantly better and more sustainable, and compliance is higher, than with decisions imposed upon the parties.

We can be engaged for all types of mediations, whether within the organization between individuals, on teams, or between groups, or to help the organization resolve disputes with external parties (suppliers, community groups, customers, etc.).

We also offer affordable outsourced ombudsman services to reduce the costs of conflict and improve relationships in your organizational environment. Contact us to discuss the benefits to hospital/healthcare systems, defense environments, or within your business.


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Skills TRaining & Coaching

Collaboration Skills, Negotiation, Communication Skills, Conflict Management Skills, Mediation

Your employees are skilled at what they do. Conflict management and negotiation skills are like force multipliers. They increase employee engagement and improve morale and productivity. They contribute to creativity and pride in the workplace. They control costs by reducing the losses associated with workplace conflict and less-than-optimal negotiation outcomes. In short, the right skills training translates directly to better workplace culture and a healthier bottom line. 

Having taught hundreds of classes, seminars, and workshops in the private and public sectors and as university faculty, our trainers and coaches are experts in both the subject matter and how to make it stick.


 
 

Storied Conflict Talk

Kate Stewart, PhD

Madeline Maxwell, PhD